SHIPPING & RETURNS
SHIPPING POLICY
At Latrice Skin Care, we strive to provide a seamless and enjoyable shopping experience for all our customers. Our online store is designed to be user-friendly, allowing you to easily browse and purchase our high-quality skincare products. We accept major credit cards, including Visa, MasterCard, American Express, and Discover, as well as PayPal for your convenience.
Once your order is placed, you will receive a confirmation email, and we will begin processing your order promptly. Please allow 3 business days for processing. Shipping times may vary based on your location. You will receive a tracking number once your order has been dispatched, allowing you to monitor its progress. If you have any questions or need assistance with your order, our customer service team is here to help. Thank you for choosing Latrice Skin Care, and we look forward to serving you!
RETURN POLICY
At Latrice Skin Care, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and exchange policy to ensure your experience with us is positive.
Returns:
-
You may return any product within 15 days of receipt for a full refund.
-
Products must be returned in their original packaging and in unused condition.
-
To initiate a return, please contact our customer service team at contact@latriceskincare.com
-
Once we receive your returned item and verify its condition, we will process your refund. Please allow 3-5 business days for the refund to be credited to your original payment method.
Damaged or Defective Products:
-
If you receive a damaged or defective product, please contact our customer service team immediately at contact@latriceskincare.com
-
Provide details of the issue and, if possible, include photos of the damaged or defective item.
-
We will arrange for a replacement or a full refund, depending on your preference.
Non-Returnable Items:
-
Certain items, such as gift cards, promotional items, and final sale products, are not eligible for return or exchange.
-
Please check the product description for any return exclusions before making a purchase.
We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly. Thank you for shopping with Latrice Skin Care!